Dubai Airports and Bureau Dubai Expo 2020 collaborate to deliver top class experience for millions of Expo visitors
As part of the agreement, Dubai Airports will engage with the Expo 2020 team and airport stakeholders to create an ‘expo experience’ inside the airport which will set the tone for visitors and entice transfer passengers to return or stopover. Additionally, as part of its DXB Plus programme and service strategy, Dubai Airports will work with airport stakeholders to ensure minimal queuing and fast and convenient passage through both airports.
Her Excellency Reem Al Hashimy, UAE Minister of State for International Cooperation and Director General, Bureau Dubai Expo 2020 welcomed the MoU. “Modern Dubai is built on the power of connections. Dubai’s airports exemplify it, and Expo 2020’s theme, Connecting Minds, Creating the Future celebrates it. Our Expo will welcome the highest proportion of international visitors in World Expo history, and Dubai Airports will be a vital supporter in welcoming those visitors and giving them their first taste of this extraordinary host city.”
"We are always looking at ways to enhance the experience for the millions of customers that pass through our airports each year. Our collaboration with the Bureau Dubai Expo 2020 will take that one step further as we deliver an Expo 2020 experience starting at the airports and the quality of service travellers the world over have come to expect from Dubai,” said Paul Griffiths, CEO of Dubai Airports.
Dubai Airports recently launched two major projects that will provide the capacity required for Expo 2020 and onwards. The first, DXB Plus, is designed to deliver a consistent and differentiated customer experience while boosting capacity to 118 million by 2023 without adding any additional significant infrastructure. Capacity gains and service enhancements will be achieved though streamline, customer-centric processes and new technology.
The second, also currently underway, will see DWC’s passenger terminal building expanded from the current 5 million passengers per year to 26 million by the end of next year. As part of the DWC expansion programme the check-in area, baggage and immigration halls, as well as security screening areas, will be substantially expanded while the forecourt will be improved to ensure easier access to the parking and drop-off areas. Once complete the passenger terminal will provide a total of 24 boarding gates, 7 baggage reclaim carousels and 104 check-in desks.
“With the programmes we have underway, and our partnership with the Expo 2020 we are well on track to support what we know will be a fantastic event that showcases the innovation, collaboration and customer service that has become the hallmark of Dubai and the UAE,” added Griffiths.