Dubai International named Best Airport in the Middle East
The awards, which were held at a glittering event at the Waldorf Astoria Dubai Palm Jumeirah, is based on the feedback from frequent flyers, many of whom regularly fly through Dubai International.
“That we continue to secure this prestigious award is testament to the fact that we at Dubai Airports are able to consistently provide the great service our passengers expect from us. However, we also recognise that competition from other airports in the region is increasing. Therefore we have to continually redefine our passenger experience to ensure that we stay ahead of a fast-changing industry, where our passengers expect much more from an airport than they did eight years ago,” said Paul Griffiths, CEO of Dubai Airports.
Business Traveller’s Best Airport in the Middle East honour recognises the quality of services provided such as check-in facilities, accessibility and transport connection, luggage handling, security checks and customs as well as availability of meeting rooms, restaurants and shopping. Award winners are selected by Business Traveller’s broad subscriber base as well as frequent flyers. Survey forms are included in Business Traveller magazine and sent to all regional subscribers who return them with their votes.
In the past year Dubai Airports has continued to invest in new facilities and services which help ease our passenger’s journey through the airport. This includes the opening of Concourse A – the world’s first purpose-built A380 facility – elevating the passenger experience with direct boarding from the lounges and 16 world-class restaurants. Other initiatives include the introduction of new automatic tray return machines at security points, reducing waiting times for passengers.