Majed Al Joker, Chief Operating Officer
Majed Al Joker is the Chief Operating Officer of Dubai Airports. He was appointed to his current role in early 2022 to oversee Terminal Service Delivery, Airside Service Delivery, the Airport Operations Control Centre, Security, and Safety & Sustainability.
Majed has a huge breadth of aviation experience spanning over 22 years. He has a track record in critical operational roles within Dubai Airports, having served as Executive Vice President of Corporate Affairs since 2017. and as the Senior Vice President of Terminal Operations before that. Majed commenced his career at Dubai Airports as Vice President - Terminal Operations in 2008.
Prior to joining Dubai Airports, Majed served as Deputy Director - Airport Operations at Abu Dhabi Airports Company (ADAC). He began his journey in the aviation industry at Emirates Group, where he served as the Outstation Airport Services Manager in Cairo, Bangkok, Dhaka, and Kuala Lumpur, and later became Emirates airline’s Regional Manager - Airport Services (West Asia) covering 24 international stations.
He holds a Master of Science Degree in International Business Management from Heriot-Watt University in the UK. Acknowledging his skills and management acumen, he was awarded ‘Best Customer Service Leader - Public Sector’ at the Customer Service Week Awards and ‘Best Improvement Leader’ at the Hamdan bin Mohammed Smart Government Programme Awards in 2014. He was also named ‘Industry Personality of the Year’ by the Resilience and Business Continuity community in 2017.
Majed’s influence in the aviation industry and key relationships with government departments have been vital in ensuring close cooperation and collaboration between all relevant stakeholders. His experience and understanding of airport operations and passenger expectations have been instrumental in focusing Dubai Airports’ business continuity plans to include operational considerations as well as the welfare of passengers and the airport community. Majed is a key speaker, lecturer and panelist who participates in a number of events, including industry specific conferences annually.