Hajj departure flights will operate until 23 May on services by Emirates, Saudia, flydubai and flynas. The Official Dubai Government Delegation departs today, 21 May.

An operational readiness plan, developed to ensure safe, coordinated and efficient passenger flow during travel peaks, was built in close coordination with airline and government partners including Dubai Police, GDRFA, Dubai Customs, the Dubai Corporation for Ambulance Services (DCAS), dnata, Dubai Duty Free, the Dubai Civil Aviation Authority (DCAA), the Roads and Transport Authority (RTA) and the Dubai Health Authority (DHA).

Preparations include dedicated check-in counters, assigned nearest departure and arrival gates to minimise walking distances for pilgrims, complimentary gift packs, multilingual Guest Experience Ambassadors, support desks, prayer rooms and Ihram changing facilities. Elderly pilgrims and those requiring additional support will benefit from expanded wheelchair availability, on-site health checks and ground assistance teams stationed throughout the airport journey. DCAS has also scaled up its on-ground presence to provide proactive medical support and respond to any health-related needs.

Pilgrims are advised to arrive at least four hours before departure and to carry all required travel documents, including Hajj permits and vaccination certificates, and follow documentation guidance issued by the relevant authorities.

Pilgrims are expected to return between 30 May and 2 June, and will be welcomed with dedicated arrival arrangements, including separate baggage belts for Zamzam water.

1. Step into the Family Zone – DXB’s festive heart
Concourse B comes alive with a beautifully curated Family Zone, complete with a glowing installation, warm winter décor,  decorated Christmas trees, festive huts for complimentary gift wrapping, and cosy seating that turns transits into joyful mini-breaks. The Family Zone is the most photogenic spot in the terminal this winter, and the perfect place to get into the holiday spirit before take-off.

2. Win prizes with the AR Bauble Hunt – DXB’s biggest winter digital adventure
This year’s star attraction is an augmented reality treasure hunt, turning Terminal 3 into a playful, geo-based discovery trail. Guests can use their phones to find hidden digital baubles scattered across the terminal, revealing either festive messages or unlocking special holiday offers from participating partners including Savoury seasonal highlights and gifts from Costa, Jack’s Bar & Grill, Pret A Manger, Giraffe, Asian Street Food Kitchen, Hard Rock Cafe and Rock Shop, The Sports Shack, The Noodle House, The Draft House and The Kitchen by Wolfgang Puck, DXB Hotel, PANGAIA, Fortnum & Mason, Candylicious, Ray-Ban, Emirati District and Garrett Popcorn. Lucky travellers will find rare Golden Baubles containing premium surprises.

3. Play mini-games on the go
DXB’s new digital experience hub features three quick, fun, and festive games that are perfect for guests with time to spare:
• Spin the Wheel: Instant-win surprises with every spin
• Slide & Solve: A seasonal puzzle challenge
• Cosy Words: A winter-themed word race

Guests can access the games by simply scanning QR codes placed throughout the terminals or via the DXB Wi-Fi landing page. Each game offers another chance to collect digital baubles and unlock exclusive partner rewards.

4. Make your own bauble at the workshop
Families can step inside the Bauble-Making Workshop at Terminal 3 for hands-on crafting sessions, from glitter baubles to snowman and reindeer ornaments. It’s a winter, feel-good activity designed for kids, creatives, and anyone looking for a personalised souvenir before their flight.

5. Meet the North Pole Gang and other roaming performers
Elves and winter characters roam the concourses throughout peak days, spreading cheer and posing for photos. With multiple short sets during busy travel windows, they add a touch of live theatre to the world’s busiest airport.

6. Wrap your gifts at DXB’s winter huts
Two beautifully decorated huts offer complimentary gift wrapping on select days, along with DIY stations and special activities throughout peak dates. Ideal for last-minute presents or a quick way to add holiday cheer.

DXB has confirmed full operational readiness across its three terminals, deploying specialised People of Determination (PoD) teams and aligning efforts across the airport community to ensure a seamless arrival experience for every delegation.

Preparations included pre-event awareness sessions for frontline employees on best-practice PoD interaction, the activation of a joint task force to oversee and manage delegation arrivals, and the installation of welcome points and reception desks for athletes. Logistical support for the official transport has been arranged throughout the arrival period.

Majed Al Joker, Chief Operating Officer at Dubai Airports, said “Accessibility shapes how we design and deliver every part of the airport journey. From trained teams and hearing loops to dedicated assistance counters and quiet spaces, DXB ensures that every guest, regardless of their needs, can move through the airport with comfort and confidence. For these young athletes, their first moments in Dubai begin at DXB, and we want that experience to be seamless, respectful and as stress-free as possible.”

A group of Dubai Airports employees is volunteering to support the athletes at the Games, a reflection of the organisation’s commitment to championing inclusion for People of Determination across the UAE.

This year’s event marks the largest participation in the Games, with the 2025 edition set to host 11 sports across eight world-class venues from 10 – 13 December, further cementing Dubai’s status as a global hub for Para sport excellence. This is the second time Dubai hosts the Games, following the successful 2017 edition.

For more information about Dubai Airports’ accessibility services, visit:
https://dubaiairports.ae/hidden-disabilities

During this period, the pattern is consistent across both arrivals and departures. Outbound travel dominates in the days leading up to the National Day break, as residents take advantage of the long weekend. Mid-December, the rhythm shifts again and inbound travel rises sharply, driven by Dubai’s vibrant and rich festive calendar. Dubai Airports continues to work closely with oneDXB partners, including airlines, control authorities, commercial partners and airport service teams, to ensure smoother journeys. The airport has also issued smart travel tips to help guests make their journey seamless during this travel peak:

• If you’re flying with Emirates, use the airline’s convenient home, early and self-service check-in facilities as well as a city check-in option at ICD Brookfield Place in the DIFC area in Dubai.
• Arrive no earlier than three hours before the scheduled departure time. Use online check-in where available to save time.
• Families with children over the age of 12 can use Smart Gates to speed up the passport control process.
• Emirates First and Business Class guests departing from Terminal 3 can use the “Red Carpet” Smart Tunnel for a quick, document-free passport check.
• Be aware of the latest travel regulations for the destination you’re travelling to and be prepared with all the necessary travel documents.
• Properly pack spare batteries and power banks in your hand luggage.
• Say your goodbyes at home as only passengers will be allowed inside the terminals during peak periods.
• Use Dubai Metro to get to and from the airport’s Terminals 1 and 3. Metro operating times are generally extended during festive holidays and peak periods at DXB.
• Enhanced support is available for People of Determination, including marked accessibility routes, discreet assistance for guests wearing Sunflower Lanyards from trained staff, and a dedicated Assisted Travel Lounge in DXB Terminal 2.
• Stay informed on flight and gate updates with DXB Express Maps, the wayfinding platform that helps you navigate the airport with a quick QR code scan and search.
• Once at the airport, enjoy DXB’s world-class facilities including restaurants, duty free shopping, hotel and exclusive lounge access before the flight.

The back-to-school surge follows a record-breaking first half of 2025, which saw Dubai welcome 9.88 million international overnight visitors—a 6% increase year-on-year—and DXB handle over 46 million guests, reaffirming its position as the world’s biggest international airport.

Dubai Airports is working with the oneDXB community including airlines, control authorities, and commercial and service partners, to ensure a seamless, stress-free journey for every guest during this busy travel period. Here are some top essential tips and guidance to help guests navigate the airport with ease.

Arrivals tips for a smooth welcome at DXB:

• For those travelling with families, children over the age of 12 can use Smart Gates to speed up the passport control process.      
• Keep passports, boarding passes, and any necessary visas handy to speed up clearance.
• Make the most of the DXB experience with various amenities in lounges, dining and shopping outlets, and duty-free. 
• Use the Dubai Metro, with stations conveniently located at DXB’s Terminals 1 and 3. Guests can also choose from a variety of other transport options, including Uber, Careem, RTA taxis, or car rentals.
• Enhanced support is available for People of Determination, including marked accessibility routes, discreet assistance for guests wearing Sunflower Lanyards, and a dedicated Assisted Travel Lounge in Terminal 2.

The Ta'alouf Programme, which Al Jalila Foundation launched 13 years ago, serves as a vital pillar in empowering families of people of determination and educators. It equips them with the knowledge and skills needed to understand children's behavioural, psychological and educational needs. The programme supports the integration of people of determination into society, particularly for those facing challenges such as autism spectrum disorder, Down syndrome, mental delays and others. It focuses on unlocking their potential and turning challenges into opportunities for skill building.

The initiative was carried out in collaboration with teams from the oneDXB community (a network of stakeholders involved in the operations and passenger experience at DXB), caregivers, volunteers and airport front-line staff. It aligns with the goals of the UAE Year of the Community and reflects a shared belief in the importance of collective action to create a more inclusive and supportive travel experience for families of people of determination.

Majed Al Joker, Chief Operating Officer of Dubai Airports, said: "This initiative shows the real impact we can make when we work together. Accessibility is not only about physical infrastructure, but also about how we respond to individual needs with empathy and care. A supportive airport environment can make all the difference for a child of determination and their caregivers."

Dr. Amer Al Zarooni, CEO of Al Jalila Foundation, expressed his gratitude to Dubai Airports for partnering on this initiative, which supports people of determination and their families toprepare for airport travel with confidence and ease. He said this step aligns with the UAE's national policy to empower people of determination and integrate them into society and public life, while also reflecting DXB’s efforts to enhance accessibility and ease travel experiences for all.

The travel simulation experience is one of several initiatives implemented by Dubai Airports to enhance the travel journey for people of determination and their caregivers. It is part of the airport's commitment to providing a more inclusive and accessible travel environment.

The experience was conducted with the support of trained Guest Experience Ambassadors in a calm and organised setting. This helped participants from Al Jalila Foundation feel more at ease while navigating the airport and preparing for future travel.

During the simulation, families had the opportunity to explore different areas of the airport and ask questions. This helped them build a sense of familiarity and confidence, making future travel experiences less stressful and more positive.

Many people of determination, especially those with autism spectrum disorder, face unique challenges when travelling through airports. These include unfamiliar procedures, sensory stimuli and crowded environments. The simulation experience helps children, and their families become familiar with each stage of the travel journey, from arriving at the airport and completing check-in, passport control and security screening, to reaching the boarding gates and arrival halls. This step-by-step exposure gives them the time they need to adapt at each phase of the process.

This initiative is part of Dubai Airports' strategy to make travel easier and more inclusive for everyone. Through its We All Meet the World Differently campaign, Dubai Airports adopts inclusive practices and provides continuous training for employees to ensure support for travellers with both visible and invisible challenges at every stage of their journey, from arrival to boarding.

Dubai International Airport is the first international airport in the world to be awarded the Certified Autism Center (CAC) designation by the International Board of Credentialing and Continuing Education Standards (IBCCES). These achievements reflect Dubai Airports' commitment to supporting neurodivergent travellers and their families and to reinforcing Dubai's position as one of the most inclusive and accessible cities in the world.

The travel simulation experience is one of several initiatives implemented by Dubai Airports to improve the travel experience for people of determination and their caregivers.

Daily volumes are forecast to average over 265,000 with the busiest day on 5 July for both departures and transfer traffic. Dubai Airports, alongside its stakeholders, has activated an integrated summer readiness plan to ensure guest journeys remain safe and efficient.

While the wider regional situation has led to some delays and cancellations across the network, the oneDXB community has been working around the clock to support guests, provide welfare, and maintain service continuity. Supported by a real-time monitoring and predictive system to optimise manpower and resource utilisation. DXB continues to monitor the situation in close coordination with authorities and airline partners, prioritising the safety of all guests and employees on the ground and through to take-off.

Guests departing in the coming days are encouraged to follow these key tips to ensure a smoother airport experience:

• For those travelling with families, children over the age of 12 can use Smart Gates to speed up the passport control process.
• Arrive no earlier than three hours before departure.
• Utilise online check-in, self-service kiosks and bag drop at DXB Terminal 3.
• DUBZ provides home check-in and baggage collection services, allowing guests to complete their airport formalities from the comfort of their home or hotel.
• Stay informed on flight and gate updates with DXB Express Maps, the wayfinding platform that helps you navigate the airport with a quick QR code scan and search.
• Enhanced support is available for People of Determination, including marked accessibility routes, discreet assistance for guests wearing Sunflower Lanyards from trained staff, and a dedicated Assisted Travel Lounge in DXB Terminal 2.
• Once at the airport, travellers can enjoy DXB’s full range of facilities including restaurants, duty free shopping and lounges to relax before their flight.

The visit, organised by the Citizens Affairs Office in Ajman in collaboration with the Senior Citizens Happiness Center of the Ministry of Family, provided the senior delegation with an overview of airport facilities, including check-in procedures, terminal services, and available assistance. The programme included a guided tour with personalised support, reflecting Dubai Airports’ ongoing efforts to ensure an accessible, seamless, and welcoming airport environment for all guests.

H. E. Mariam Ali Al Maamari, Executive Director of the Citizens Affairs Office in Ajman, and Rashed Alghumlasi, Director of the Seniors’ Citizens Happiness Center, attended the event. Representing Dubai Airports were H. E. Jamal Al Hai, Deputy CEO, Majed Al Joker, Chief Operating Officer, and Essa Al Shamsi, Senior Vice President of Terminal Service Delivery.

Representatives from key oneDXB partners, including the General Directorate of Identity and Foreigners Affairs, Emirates, Dubai Customs, Dubai Duty Free, dnata, and Dubai Police, also participated, highlighting a shared commitment to inclusive guest experiences.

This initiative aligns with Dubai Airports’ broader strategy to support national priorities and contribute to community-focused programmes under the Year of Community.

• The city was awarded the title by the International Board of Credentialing and Continuing Education Standards

• Certification was led by the Dubai Department of Economy and Tourism as part of the city’s ongoing efforts to ensure accessibility for all visitors and residents

• Stakeholders and partners played a pivotal role in collectively ensuring an accessible experience across all touchpoints

Real advice from real families
Yasmin Carey
Planning and preparation are everything, says Yasmin. Her top tip: contact the airline in advance and ask for the DPNA code to be added to your booking—this alerts employees to provide personalised support for passengers with intellectual or developmental disabilities. She also recommends creating a visual travel schedule and choosing flight times that suit your child’s routine - this can be done by referring to Dubai Airports’ website and going through the travel planner for details on the inclusive journey and useful tips embedded within.

Yasmin brings along noise-cancelling headphones, fidget toys, and sunglasses to help Ellis manage sensory overload.

“What might look like a meltdown is often just a way of coping. We’re not asking for special treatment—just a little understanding,” she explains.

Hassan Dennaoui (Big Hass)
For Big Hass, preparation begins days before travel. He recommends walking children through the entire journey ahead of time, making a countdown, and building excitement together. Families can also contact Dubai Airports about the Travel Safari programme, which allows children to conduct travel rehearsals ahead of their actual trip to support with familiarisation and readiness. On travel day, he emphasises the importance of giving yourself plenty of time and not rushing.

He suggests creating a checklist of essentials tailored to your child's specific needs, including favourite foods, comfort items, entertainment devices, backup chargers, and spare clothes. Big Hass also highlights the value of the Sunflower Lanyard for smoother airport navigation.

"People on the autism spectrum have no malice or hate inside them. Once you try to understand autism, you'll understand the hearts of people on the spectrum, and that's the most beautiful thing," he shares.

Ambreen Suhaib
Ambreen recommends packing a dedicated kit with sensory toys, an iPad, snacks, noise-cancelling headphones, and a spare change of clothes. She advises picking up the Sunflower Lanyard on arrival—even if your child won’t wear it, you can wear it yourself and still receive support. She also suggests checking the airport map in advance, dividing responsibilities if travelling with family, and letting employees know if you prefer to board first or last. Look for the sunflower sign on queues for immigration and police, this will lead to the priority route.

“Autism isn’t always visible. You may not see it, but it’s there. Stimming—things like rocking, clapping, or making sounds—is how our children self-regulate in overwhelming places like airports. Meltdowns aren’t bad behaviour—they’re signs of distress. Please don’t stare. Be kind.”

Join the Conversation
Throughout April, Dubai Airports is encouraging more parents to join the conversation. Whether it's your go-to packing list, boarding routine, or a quiet moment that helped—it could make a real difference for another family. Parents can share their tips and stories on social using #AutismFriendlyTravel and tagging @DXB.

A more supportive journey at DXB 
Dubai International (DXB) is a Certified Autism Center, providing a range of services to make travel more autism-friendly, including:

• The Sunflower Lanyard: a discreet way to signal hidden disabilities that provides access to priority lanes and an autism-friendly route through check-in, passport control, security checkpoints, and boarding. Available from information desks in Terminal 3 and from Guest Experience Ambassadors (GXA) in all terminals
• Priority sunflower routes: They are marked with the sunflower symbol and aim to reduce waiting through check-in, security, and boarding
• DXB Travel Planner: An online visual guide to help guests prepare for the airport journey
• Complimentary two-hours parking: guests with physical impairments receive complimentary parking for two hours in all terminals at DXB, with designated spaces available in various locations 
• Assisted travel lounge: A quiet, sensory-friendly space in Terminal 2
• DPNA Code: DPNA stands for Disabled Passenger with Intellectual or Developmental Disability Needing Assistance. A code introduced by International Air Transport Association (IATA) in 2008, it is typically used in airline bookings to inform travel service providers that the guest requires assistance during their travel
• Guest Experience Ambassadors (GXA): Specially trained employees wearing sunflower pins, ready to helpthroughout the terminals

For more information about Dubai Airports' accessibility initiatives, visit: https://dubaiairports.ae/hidden-disabilities

Dubai Airports has expanded its autism-inclusive training programme, equipping 45,000 employees - across the wider airport community, including partners and stakeholders - to better assist autistic and sensory-sensitive travellers navigating Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC). The initiative aligns with Dubai's broader ambition of becoming a Certified Autism Destination™ (CAD).

DXB is the world's first international airport to earn the Certified Autism Centre™ (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) and is also Autism-Certified by the Dubai Autism Centre (DAC). The expanded training programme is part of Dubai Airports’ wider strategy to ensure a supportive airport experience for guests with specific needs. 

Highlighting that genuine accessibility begins with human understanding, not just infrastructure, Majed Al Joker, Chief Operating Officer at Dubai Airports said: "True inclusion starts with people. By investing and increasing specialist training by 36% year-on-year, we are embedding a culture of understanding and proactive support across our airports. DXB and DWC are more than airports – they are Dubai’s gateway to the world, shaping the first and last impressions of our city for millions of residents and visitors. With this comes a responsibility: to ensure that every guest, regardless of their individual needs, feels supported and included.”

The comprehensive, IBCCES-accredited training has been rolled out across the two airports.  Frontline teams from Dubai Airports and key partners including Dubai Police, the General Directorate of Identity and Foreigners Affairs, Dubai Customs, dnata, Dubai Duty Free, Dubai Corporation for Ambulance Services, and Dubai Taxi Company, Emirates, flydubai, in addition to other airlines and concessionaires operating from DXB have integrated the training into their operations, to create a consistent, supportive environment throughout the travel experience. Employees are taught sensory awareness, effective communication, and techniques to reduce anxiety to enable them to better support and connect with neurodiverse individuals. 

Trained Dubai Airports’ Guest Experience Ambassadors, identifiable by Sunflower pins, are positioned at key touchpoints throughout DXB and DWC to provide specialised assistance and informed support to autistic guests and their families.

Throughout Autism Acceptance Month, DXB’s Smart Gates operated by the General Directorate of Identity and Foreign Affairs (GDIFA), are illuminated in blue in solidarity with the autism community. Sunflowers, an international marque for hidden disabilities, are also displayed across DXB terminals to promote awareness.

DXB continues to enhance accessibility while nurturing meaningful human connection. By equipping frontline teams with autism-inclusive training and embedding understanding across every touchpoint, Dubai Airports ensures guests feel seen, supported, and respected—not just assisted.

Services include the DXB Travel Planner, an online visual guide that helps guests and families prepare for their journey in advance and the Sunflower Lanyard, a discreet identifier for hidden disabilities that provides access to priority lanes and an autism-friendly route through check-in, passport control, security checkpoints, and boarding. 

Other key offerings include complimentary two-hour parking, dedicated taxis, and wheelchair services, along with the Assisted Travel Lounge in Terminal 2, a quiet, sensory-friendly space – all part of DXB’s commitment to making travel accessible to everyone.

Through its "We All Meet the World Differently" initiative, Dubai Airports continues to drive awareness of neurodiversity, working with the Community Development Authority, autism organisations, schools, and advocacy groups. 

The evening, organised by the Dubai Airports Women’s Network (DAWN), welcomed guest experience ambassadors, the service and hospitality performance management team, and others from across the operation, creating a space for connection, gratitude and shared reflection. 

More than just a meal, the Iftar offered a meaningful pause during the holy month of Ramadan — a chance to appreciate the everyday contributions of colleagues who bring warmth, care and excellence to every journey through DXB. It also highlighted Dubai Airports’ continued focus on building a workplace where respect, belonging, togetherness and a strong sense of community are part of the culture.

Daily total traffic is set to average 276,000 guests, with the sharpest rise projected in the first week of April. Departures during the Eid week are anticipated to surge by 19% compared to average weekly volumes over the past month, reflecting a significant seasonal uplift.

With schools breaking for spring, demand remains strong for key VFR (visiting friends and relatives) markets such as India, Pakistan, and the United Kingdom, alongside a notable rise in leisure travel, including an increase in traffic to Sri Lanka, Türkiye and Italy.

To support smooth journeys during this peak period, Dubai Airports is urging guests to use the recently introduced DXB Express Maps, a smart wayfinding tool that provides real-time navigation across all terminals. By scanning a QR code displayed on any flight information screen, guests can locate their gate, browse the full array of dining and retail options, or find nearby facilities with ease.

Dubai Airports is also ready with enhanced services for People of Determination (PoD) through clearly marked accessibility routes, discreet support for guests wearing Sunflower Lanyard from trained staff wearing Sunflower pins, and a dedicated Assisted Travel Lounge in Terminal 2.

In collaboration with airline, service and commercial partners, and government authorities, Dubai Airports is working to ensure seamless guest flows across all touchpoints throughout the holiday period.

For more information on travel updates, airport services or accessibility support, guests can visit www.dubaiairports.ae. Real-time wayfinding is available by scanning DXB Express Maps QR codes located throughout the terminals.

Guests arriving at Dubai International (DXB), the world’s busiest international airport, will receive complimentary Iftar boxes, ensuring they can break their fasts comfortably upon arrival. Prepared with a selection of traditional Ramadan essentials, the boxes embody the spirit of hospitality, values that are deeply rooted in Dubai’s culture and reflected in city-wide Ramadan initiatives.

Dubai Airports, in collaboration with Alokozay, is distributing Iftar meals and warm beverages to nearly 60,000 guests across DXB’s terminals. A long-standing tradition at DXB, this initiative underscores the airport’s commitment to guest comfort and wellbeing during this special time. Across Dubai, Ramadan is marked by initiatives that bring people together, reinforcing the emirate’s role as a global hub of cultural exchange and hospitality.

Majed Al Joker, Chief Operating Officer of Dubai Airports, said: “Ramadan is a time of reflection and togetherness, and we want our guests to feel the warmth and generosity of the holy month even while travelling. Through this initiative, we aim to create meaningful moments that make their journey through DXB more special.”

Beyond the Iftar box distribution, ‘Journey to Togetherness’ offers guests a deeper cultural experience. The Ramadan Bazaar, running from 21 March to 6 April in DXB Terminal 3, will feature dedicated huts from three concessionaires, offering cultural products and services tailored for the holy month. Live craft workshops will provide hands-on creative activities for all ages, while guests can experience cultural performances and art demonstrations, including Eid card-making workshops, modern henna, and Arabic calligraphy. The celebrations will culminate in vibrant acoustic performances from 31 March to 2 April, bringing the festive spirit of Eid Al Fitr to life.

Guests can also enjoy special Ramadan-themed menus and offers from DXB’s concessionaires, further enriching the experience for those arriving at and departing from DXB.

The ceremony, held under the patronage of HH Sheikh Ahmed Bin Saeed Al Maktoum, Chairman of Dubai Airports, President of Dubai Civil Aviation Authority, Chairman and Chief Executive, Emirates Airline & Group, celebrated the individuals and teams who exemplify DXB’s commitment to service excellence through their relentless dedication to creating exceptional guest experiences. The awards aim to inspire Dubai’s diverse airport community, fostering a spirit of collaboration and placing guests at the heart of every interaction.

Honourees represented a wide spectrum of Dubai airport’s community, including Dubai Airports, Dubai Police, the General Directorate of Identity and Foreigners Affairs, Dubai Customs, Emirates, dnata, Dubai Duty Free, Dubai Corporation for Ambulance Services, and Dubai Taxi Company.

Paul Griffiths, CEO of Dubai Airports, said: “The oneDXB Chairman’s Awards celebrate the heartbeat of DXB—our people. Their dedication and collective commitment drive the seamless guest experiences that define our airport, setting new benchmarks for excellence in global aviation.”

This year’s event also spotlighted the entire oneDXB community commitment to accessible travel, a key pillar of its vision aligned with Dubai’s ambition to become the world’s most disability-friendly city. Thanks to cross-sector collaboration through the oneDXB initiative, DXB has become the first international airport to achieve Certified Autism Center™ status, accredited by the International Board of Credentialing and Continuing Education Standards (IBCCES).

The oneDXB Chairman’s Awards reaffirm Dubai Airports’ dedication to operational excellence, enhanced guest experiences, and continued leadership in the global aviation industry. As the gateway to Dubai, DXB’s vibrant community embodies a spirit of unity and shared purpose, ensuring that every guest experience reflects the warmth, efficiency, and hospitality synonymous with Dubai.

Located between the bustling Concourses B and C in Terminal 3, the Emirati District capitalises on high footfall, estimated at six to seven million guests annually. The dynamic space provides a platform for launching small and medium enterprises (SMEs) in high-growth sectors, providing specialised training programmes focused on effective management and enhancing competitiveness in both local and international markets.

The launch of the Emirati District features four flagship projects: Amadal by Afnan Bushalat, a concept centred around creating products that offer a taste of home; Mira Farms by FBMI, a social enterprise by FBMI that empowers underprivileged communities, particularly female farmers, by providing global market access for their natural produce; Nuwa by Abdulaziz Al Jaberi, a brand that celebrates the UAE's agricultural heritage by using locally sourced ingredients to produce world-class quality products; and From the Arab by Alyazi Almheiri, a luxury home fragrance brand that reintroduces Arabic scents to modern homes worldwide.

The Emirati District provides a unique opportunity for ambitious young Emiratis, allowing them to launch their businesses and display their products at DXB, the world's busiest international airport. It allows ambitious young Emiratis to gain a unique opportunity to launch their businesses on a global stage. The initiative exemplifies the UAE's commitment to cultivating a thriving entrepreneurial ecosystem for its youth. Through access to resources, training, and this unparalleled platform, the project aims to empower a new generation of Emirati business leaders who will drive the nation's economic growth and global competitiveness.

DXB guests experienced the essence of Eid Al Etihad through the performances of traditional Al Ayala and Al Harbia bands. Modhesh and Dana, beloved symbols of Dubai’s dynamic spirit brought joyful moments for families and children during their travels. Arriving guests are welcomed with a unique commemorative stamp in their passports—a symbolic keepsake to honour the occasion and their journey through the world’s busiest international airport.

His Excellency Jamal Al Hai, Deputy CEO of Dubai Airports, said: “This year’s Eid Al Etihad programme honours the visionary leadership of Sheikh Zayed and Sheikh Rashid, whose legacy continues to guide the UAE’s ambition. Dubai Airports is privileged to connect the world to the UAE’s cultural essence, where traditions inspire innovation, and heritage bridges the past and the future.”

The commemoration extended to Dubai Airports’ employees and stakeholders, offering an opportunity to connect with the UAE’s cultural heritage. In the presence of H.H. Sheikh Ahmed Bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, Chairman of Dubai Airports, and Chairman and Chief Executive of Emirates Airline & Group, the airport community participated in a series of interactive activities as a live national band created a festive atmosphere and traditional Emirati food offered a true taste of local culture. Highlights included a hands-on pearl-harvesting activity, henna art, cultural quizzes, and craft-making sessions curated in collaboration with the Dubai Airports Youth Council and the Irthi Council, providing a creative and meaningful exploration of the nation’s rich history.

Aligned with Dubai’s vision of inclusivity, the celebrations featured a local coffee pop-up managed by people of determination, sharing an important aspect of Arabian hospitality. Additionally, an exclusive retail showcase highlighted the entrepreneurial spirit of young Emiratis and provided a platform for innovation and creativity that mirrors the UAE’s forward-thinking vision.

With the national anthem resonating and the flag lifting towards the morning sky, the celebration embodied the UAE’s spirit of unity, pride, and collaboration. These values guide every initiative across Dubai Airports, fostering partnerships that strengthen the airport community and contribute to the UAE’s continued growth, creating meaningful connections across every touchpoint.

Held at the Park Hyatt, the evening highlighted more than 15 categories, recognising partners who set the standards in customer service, operational excellence, sustainability, and visual impact. The awards celebrated those whose contributions elevate the oneDXB community and make DXB a destination of choice for millions each year.

Paul Griffiths, CEO of Dubai Airports, acknowledged the milestone achievements and accolades DXB has earned over the past year, expressing gratitude for the collective contributions that have fuelled its success:
"The Airport Excellence Awards are our way of recognising the phenomenal commitment and vision our partners bring to DXB every day. From our airline alliances, which make us one of the world’s most connected airports, to the world-class commercial offerings that define DXB as a destination in itself, these awards celebrate the teamwork and spirit driving our shared success. With over 93 million guests expected this year, each milestone we mark is a testament to the extraordinary dedication of everyone behind these achievements.”

Airline winners included, among others, Lufthansa Group for Excellence in Customer Service, Air India for Excellence in Operations, IndiGo for Excellence in Sustainability Initiatives, Saudia for the Above & Beyond Excellence Award, flydubai for Dedication to Community Development, and Emirates for the Inclusive Travel Award. In the Commercial categories, JCDecaux was recognised for Partnership Excellence, McDonald’s for Excellence in Sustainability Practices, Uber for Excellence in Guest Experience and Hospitality, Five Guys for Excellence in Marketing Campaign Development, and Emirates Leisure Retail took home the Above & Beyond Excellence Award.

As the awards resumed after the pandemic pause, the evening’s winners were a reminder of the resilience and innovation within DXB’s partner community, which continues to make Dubai a world leader in aviation.

The event was hosted by popular radio personality and influencer Kris Fade, who kept the energy high as he led the evening’s recognitions. The crowd enjoyed lively entertainment, including music from DJ Ruben and a standout performance by NotSoHuman, adding an upbeat vibe to the celebration.

DXB’s runway took on a new role as fitness enthusiasts, travellers, and employees swapped terminals for pedals, powering through CRANK’s immersive biking workout with jets taking off just beyond their handlebars. Silent disco beats set the pace, while the unique setting transformed the workout into an unforgettable experience.

Michelle Lee, Vice President of Brand & Communications at Dubai Airports, said: “This event is about redefining possibilities, elevating both fitness and our commitment to delivering extraordinary moments for our community. We didn’t just organise a workout; we curated a unique experience that seamlessly blended movement, music and aviation in a way that only DXB can achieve.

“A huge thank you to our incredible team that brought this unprecedented cycling event to life. Your commitment and energy made it a reality, and it’s a testament to what we can all achieve together. And a special thanks to CRANK; we are proud to be partnering with a successful home-grown brand that shares our ambition of delivering unique and memorable experiences.”

Nuno Costa, CRANK UAE Co-founder, said: “This event is truly one for the history books. To bring CRANK, a home-grown brand that shares Dubai’s spirit of innovation and ambition, to the busiest international airport in the world is something that’s never been done before. Turning DXB’s iconic runway into a fitness playground is about more than just a workout; it’s about showcasing the limitless possibilities that define both CRANK and Dubai. We’re incredibly proud to be part of this groundbreaking moment.”

According to the meditation app Calm^[1], an estimated one in three people experience some level of anxiety about flying, with fear of flying being the second most common phobia. Around eight percent of the US population either face challenges when flying or avoid it altogether.^[2] One in three people globally experience “the fear of switching off”, with 49 percent of UAE residents finding it difficult to truly switch off from everyday life while on holiday, making them among the least likely to disconnect from digital devices.^[3]

Michelle Lee, Vice President of Brand and Communications at Dubai Airports, said: “The airport experience is an integral part of the guests’ travel journey. Our goal at DXB  is to help make their experience as healthy, stress-free and as positive as possible.”

She added: “Understanding the dynamics of travel anxiety is crucial for both travellers and the travel industry. Wellbeing is an essential part of the travel experience, and by focusing on reducing stress, supporting mental health, and raising breast cancer awareness, we strive to create a welcoming and supportive environment for our guests, our people, and all who pass through our gates”.

Khulood Al Marzooqi, Head – Employee Engagement & Wellbeing at Dubai Airports, said: “At Dubai Airports, employee wellbeing is an important area of focus. A robust wellbeing programme isn't just about promoting health - it's about creating an environment where employees feel valued, supported and empowered to grow. When our people are at their best, both professionally and personally, they bring their best work. We take a holistic approach towards our employees wellbeing, therefore our initiatives have a variety of activities that tackles different wellbeing aspects of the individual’s experience  

Aligned with Breast Cancer Awareness Month and World Mental Health Day, the campaign kicked off with yoga sessions, allowing guests to relax during peak travel times. Additional activities include a unique fitness event on Dubai International’s (DXB) runway, complimentary mammograms for female employees, and webinars on how early life experiences influence impact on workplace behaviour.

Throughout the campaign, Dubai Airports will also display impactful awareness messages on airport screens and digital channels, providing informative content. Here is what you can expect: 

Yoga at DXB
DXB will host yoga sessions led by a certified instructor at Terminal 3 during peak hours, focusing on both mental and physical relaxation techniques that guests can incorporate into their pre-flight routine. Providing a serene and rejuvenating experience, the free sessions began on 11 October and will continue to be held at 5:30AM on Fridays and Saturdays until the end of the month.

Cycling experience 
Dubai Airports is partnering with CRANK, the UAE-based boutique fitness studio, to host the signature RIDE experience on Dubai International’s (DXB) runway. The once-in-a-lifetime fitness event aims to promote wellbeing as part of the Dubai Fitness Challenge.

Pink October 
In line with Pink October, Dubai Airports is distributing wellbeing pins to guests and travellers to raise awareness of breast cancer. Additionally, free mammograms are being offered to female employees over 40 and their dependents through Prime Healthcare, while male employees can register their wives for screening, as part of their benefits.

Mind matters
To mark World Mental Health Day on 10th October, Dubai Airports in partnership with Prime Clinic offered a Brain Assessment for employees which enables early detection and management of potential cognitive impairments.

Employee webinars
Dubai Airports is also investing in employee wellbeing with webinars exploring the impact of early life experiences on workplace dynamics. A rare opportunity for Dubai Airports employees’, children aged 12-17 are being invited to learn the basics around money management and enjoy a tour of DXB. 

This refreshing approach to wellbeing sets a new standard for the aviation industry, demonstrating a commitment to guests and employees welfare that goes beyond the typical airport experience. So, next time you're passing through DXB, remember to pack your yoga mat so you can find yourself feeling refreshed before your flight.

^[1] Source - Calm

^[2] Source - The Anxiety and Phobia Workbook Seventh Edition

^[3] Source – The National

The MoU was signed by H.E. Jamal Al-Hai, Deputy CEO of Dubai Airports and Miatha Al Shamsi, CEO Community Empowerment Sector of CDA, in the presence of H.E. Hessa bint Essa Buhumaid, Director General of CDA, in the presence of senior representatives from both organisations and the wider aviation community attending the Expo.

The two entities will work together to identify and address key needs, leveraging CDA's expertise to implement effective solutions. By sharing resources and knowledge, they aim to contribute to Dubai's broader social agenda, ensuring that DXB and DWC become a place where every guest feels welcomed and supported.

Highlighting the importance of this partnership, Jamal Al-Hai said, “Working with the Community Development Authority is crucial in our mission to make our airports a more inclusive space. Their insights will help us address specific needs, setting a new benchmark for how airports can support all travellers. This MoU represents our joint effort to break down barriers and shape a future where air travel is accessible for everyone.”

H.E. Hessa Bint Essa Buhumaid, Director General of CDA: “We are proud to collaborate with Dubai Airports at the AccessAbilities Expo to further enhance the experience for people of determination. This partnership underscores our commitment to promoting inclusivity and ensuring that Dubai is a city where everyone, regardless of their abilities, can thrive. Through this MoU, we aim to provide essential support and create solutions that will make air travel more accessible and enjoyable for people of determination. Together, we are setting a new standard in ensuring that all individuals have the opportunity to travel with dignity and ease”.

Under the agreement, Dubai Airports will incorporate CDA’s guidance to improve services, including using the Sanad communication platform. The Sanad Relay Center connects people with hearing disabilities to sign language specialists via video calls, facilitating smoother communication. To support this, Dubai Airports will map the service within its centres, procure necessary equipment, and train frontline staff.

Additionally, Dubai Airports will align its processes with CDA’s existing channels to safeguard the rights of people of determination (POD), ensuring a safe environment free from discrimination. This includes linking the system to their customer service platform for quick and effective response to any concerns. The partnership also supports the integration of the Sanad Smart Card, offering tailored privileges and services for people with disabilities. Dubai Airports will help build a database to design targeted programmes and encourage wider stakeholder participation.

A joint annual calendar of events will be curated, with Dubai Airports and CDA planning free events in collaboration with other POD centres. This collaboration further brings benefits such as expertise support for DXB’s Autism Project, joint promotional campaigns, enhanced staff training, and contributions to inclusive airport design principles. 

Dubai Airports has introduced several initiatives to support people of determination, including the Sunflower Lanyard programme, which discreetly identifies guests with hidden disabilities and grants them access to priority lanes and an autism-friendly route. A pre-travel planner offers a visual guide to ease navigation, and a bespoke training programme for 33,000 staff enhances understanding of visible and non-visible disabilities. Additional support for POD at DXB includes complimentary parking, dedicated taxis, wheelchair services, and specialised assistance at customs.

The video, which debuted at the Q3 oneDXB Chairman’s Awards, honours the inaugural award winners and showcases how behind-the-scenes teamwork and collaboration translate into seamless travel experiences for tens of millions of guests each year.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Airports, expressed his pride, stating: “I’m so proud to see winners of our inaugural oneDXB Chairman’s Awards featured in the film. It is the people who truly make DXB exceptional, and it brings me great joy to celebrate their contributions.”

He added: “As DXB continues its mission to be the best airport in the world, this film serves as a powerful reminder that our success goes beyond cutting-edge technology or world-class infrastructure. It is the dedication and spirit of our people that bring the guest experience to life. United as one airport community, DXB is making a profound and lasting impact on every guest”.

This video exemplifies the extraordinary teamwork and dedication that defines the essence of oneDXB, showcasing how the airport community unites to deliver exceptional service, no matter the challenge.

Behind every smooth journey through DXB, there is a team of passionate people working tirelessly and in perfect harmony.

In the presence of His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Supreme Council of Energy, Chairman of Dubai Airports, and Chief Executive, Emirates Airline and Group, and His Excellency Saeed Mohammed Al Tayer, Vice Chairman of the Dubai Supreme Council of Energy, Managing Director and CEO of Dubai Electricity and Water Authority (DEWA), Dubai Airports announced a landmark collaboration with Etihad Clean Energy Development Company, a wholly-owned subsidiary of DEWA, to launch the world's largest rooftop solar panel installation project at an airport.

To solidify this ambitious initiative, Dubai Airports and Etihad Energy Services Company formalised an agreement during the prestigious World Green Economy Summit organised by the Dubai Supreme Council of Energy, Dubai Electricity and Water Authority, and the World Green Economy Organization. The event, held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, took place at the Dubai World Trade Centre from 2 to 3 October 2024.

The agreement was signed by Paul Griffiths, CEO of Dubai Airports and Dr. Waleed Alnuaimi, CEO of Etihad ESCO.

Sharing his insights on the initiative, Griffiths said, “Airports are significant energy consumers, but with that comes tremendous opportunity and responsibility to drive real change. For us, this is not just about installing solar panels; it’s about embedding sustainability into the core of everything we do. Every kilowatt we generate from renewable sources brings us closer to shrinking our carbon footprint and future-proofing our operations. This is about setting the standard and leading the way for what a truly sustainable airport can achieve.”

His Excellency Saeed Mohammed Al Tayer said: "This initiative aligns with His Highness Sheikh Mohammed bin Rashid Al Maktoum's vision to establish Dubai as one of the most sustainable cities in the world. While our roadmap outlines clear targets of achieving 25% of the energy mix from clean energy sources by 2030, and 100% by 2050, we are proactively accelerating our efforts. We anticipate surpassing these goals, potentially reaching 27% clean energy capacity as early as 2030, which would enable us to achieve our 2050 vision ahead of schedule. Undoubtedly, innovation and cutting-edge technologies are instrumental in expediting our progress towards a greener future.

This phased project of total 39MWp of clean energy, which will be fully operational by 2026, involves the installation of 62,904 solar panels across Dubai International (DXB) and Dubai World Central - Al Maktoum International (DWC) airports, set to generate 60,346MWh annually. It marks a significant stride toward decarbonising airport operations.

The solar panels, which will span passenger terminals and concourses across both airports, are expected to offset 23,000 tonnes of CO2 annually — equivalent to taking 5,000 cars off the road or powering 3,000 homes for a year. The energy generated will meet 6.5% of DXB’s power needs and 20% of DWC’s, reinforcing Dubai Airports' long-term vision for cleaner, smarter, and more sustainable operations.

Dr. Waleed Alnuaimi, CEO of Etihad ESCO, remarked, “Our longstanding partnership with Dubai Airports plays a pivotal role in our strategy to accelerate Dubai’s sustainability agenda. By broadening the solar footprint and implementing transformative initiatives like Shams Dubai, we are not only reducing energy demand but also driving the adoption of sustainable energy solutions across the emirate. This project, and others like it, demonstrates our commitment to building an integrated ecosystem that aligns with Dubai’s vision for a greener, more energy-efficient future.”

This solar initiative complements a series of ongoing environmental sustainability efforts by Dubai Airports, from strategic partnerships in the aviation sector to collaborative efforts within the oneDXB community, which includes airlines, service providers, and regulatory authorities managing the airport’s critical touchpoints. Whether it’s retrofitting hundreds of thousands of LED lights, optimising cooling systems, switching to biodiesel-powered ground vehicles, or cutting food waste to landfill, Dubai Airports is committed to making measurable, impactful changes — one step at a time.

The project builds on the successful installation of solar panels at DXB’s Terminal 2 and Concourse D, where solar power is already playing a vital role in reducing energy consumption and lowering emissions. While ambition and innovation drive progress, the key to achieving sustainable transformation lies in collaboration, foresight, and consistent action. Dubai Airports is focused on ensuring these values guide every initiative, aligning with Dubai’s and the UAE’s broader environmental objectives to create a better tomorrow, together.

A collaborative effort by Dubai Airports and dnata, the lounge operator, the Assisted Travel Lounge reinforces Dubai Airports’ commitment to accessibility and inclusivity. This pilot lounge is part of a multi-million-dirham programme, with future expansion plans already in place to open similar lounges in other terminals. 

Majed Al Joker, Chief Operating Officer at Dubai Airports, said: “This lounge reflects our dedication to ensuring that DXB is a welcoming space for People of Determination. It is a unique facility, meticulously designed to align with Dubai's vision of being a truly inclusive city for all. It ensures that every detail, from the ambience to the furniture, contributes to a calm and accessible environment and is a major leap forward in our mission to create a seamless travel experience for all guests, regardless of their individual needs”. 

The lounge's thoughtful design, created by Dubai Airports’ design team, exemplifies key principles that align with the values and ambitions of both DXB and the city of Dubai. Prioritising user needs, the design seamlessly integrates each element within the broader context of the airport’s spaces, enhancing the overall guest experience.

The interior design reflects Dubai’s forward-thinking spirit, blending modern aesthetics with functionality. Guided by the Dubai Universal Design Code, the lounge features designated wheelchair areas, tactile surfaces for easy navigation, dedicated seating for the hearing-impaired that facilitates face-to-face communication with employees, a decompression zone for individuals with autism, and a dedicated area for unaccompanied minors. Materials, finishes, and lighting have been thoughtfully selected to create a serene atmosphere, offering travellers a peaceful retreat.

Jaffar Dawood, Senior Vice President, Airport Operations - UAE and MEA, dnata, said: “We are committed to making air travel more inclusive and accommodating for passengers with diverse needs. This unique lounge marks an important milestone in providing extra comfort and care to people of determination. Our experienced, highly trained team will make every effort to deliver an exceptional experience for all visitors. Together with Dubai Airports, we look forward to further enhancing our services for a seamless journey for everyone.”

The flagship lounge is a key element of Dubai Airports' broader POD strategy, designed to cater to the diverse needs of all guests. This strategy encompasses a range of initiatives aimed at ensuring an inclusive and seamless travel experience, including the Sunflower Lanyard Programme, which discreetly identifies and assists POD guests, granting access to priority lanes and an autism-friendly route, prioritising check-in, passport control, security checkpoints, and boarding. 

Additionally, DXB offers a bespoke hidden disability service training programme for airport employees, complimentary two-hour parking, dedicated taxis, and wheelchair services, all significant milestones in DXB’s commitment to making travel accessible to everyone.

These efforts have garnered significant recognition for Dubai Airports. In 2022, DXB received an accreditation from the Airports Council International (ACI) under its Accessibility Enhancement Accreditation Programme, a first-of-its-kind initiative that recognises global airports’ commitment to accessible travel operations. The airport was also certified as Autism-friendly by Dubai Autism Centre (DAC) and became the first international airport to earn a certified Autism Centre (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES).

The oneDXB Chairman's Awards is an annual event organised that unites all Dubai Airports’ stakeholders to celebrate outstanding achievements across various categories, including innovation, operational excellence, and leadership.

The announcement was made during an event organised by the oneDXB youth committee in collaboration with Dubai Airports Youth Council, where young talent from across the airport community gathered to connect, collaborate and showcase their vital role in shaping the future of aviation. 

Majed Al Joker, Chief Operating Officer of Dubai Airports, commented: “Youth within our airport community are the driving force behind our continued innovation and operational excellence. The introduction of the Youth Award category is not just about recognising their exceptional contributions – it’s about reaffirming our commitment to their growth and development. They are the architects of Dubai Airports’ future, and we are dedicated to providing them with the opportunities and support they need to thrive.”

During the celebration, youth engaged in team-building activities, designed to promote collaboration and camaraderie. A key component of the event was a training session focused on design thinking, equipping attendees with valuable skills and methodologies applicable to their personal and professional lives. Leaders from various entities shared their insights and experiences, reinforcing the importance of youth in driving progress and innovation. Additionally, a youth circle hosted by the General Department of Airport Security on "Building Youth Leadership Capabilities”.

Marking an 8% year-on-year increase in guests, DXB has established its position as a globally preferred gateway, boosted by strong connectivity with key international markets, while reaffirming its central role in supporting Dubai’s economic growth.

Dubai attracted 9.31 million international visitors in H1 2024, reflecting its burgeoning appeal as a global hub for talent, enterprises, and investors. These figures, recently released by Dubai’s Department of Economy and Tourism, tie in closely with the growth of Dubai’s GDP, which reached AED 115 billion in Q1 2024, up 3.2% from the previous year.

Paul Griffiths, CEO of Dubai Airports, commented, "The record-breaking performance in the first half of this year highlights our strategic importance as a global aviation hub. Dubai is at the forefront of global cities when it comes to attracting talent, businesses, and tourists from around the world, and we are proud to be the gateway to the city, driving growth and enhancing the airport experience for every guest.  Strong demand from key source markets such as India and the gradual but certain resurgence of markets such as China, have been instrumental in our success. We have a very optimistic outlook for the remainder of the year, and we are on track to break records with 91.8 million annual guests forecasted for 2024.”

Established and growing markets
The size and significance of DXB’s established and growing markets including South Asia, Western Europe, the GCC, and East Asia has played a crucial role in the airport’s continued success. In the first half of 2024, India remains DXB’s top destination country with 6.1 million passengers, while traffic from China exceeded 1 million passengers, representing 80% year-on-year growth and a 90% recovery compared to 2019 levels.

DXB’s top destination countries after India are Saudi Arabia with 3.7 million guests, the United Kingdom with 2.9 million guests and Pakistan with 2.3 million guests. Other significant markets include the United States (1.7 million guests), Russia (1.3 million), and Germany (1.3 million). The top three city destinations were London with 1.8 million guests, Riyadh (1.6 million), and Mumbai (1.2 million).

DXB is connected to 269 destinations across 106 countries, served by 101 international airlines, reinforcing Dubai’s position as a leading global business and logistics hub.

Key figures
The total number of flight movements reached 216,000, a 7.2% increase compared to the first six months of last year. The busiest month was January with 7.9 million guests. DXB efficiently managed 39.7 million bags in the first half of the year, a 6.7% year-on-year increase, marking the highest-ever baggage volume handled in the first half of the year. Highlighting the airport’s commitment to operational excellence, impressively, 92% of all arriving baggage was delivered to guests terminating at DXB within 45 minutes of the aircraft arriving on stand.

The average number of guests per aircraft movement was 213, and the load factor remained steady at 77% compared to H1 2023. Direct traffic accounted for 56% of the total, witnessing a slight increase, while transfer traffic comprised 44%. Meanwhile, during the second quarter of 2024, the airport saw 21.8 million guests, an increase of 7.5% compared to the same period last year and total movements were recorded at 107,000.  

Enhancing the guest experience
As part of Dubai Airports’ continuous efforts to enhance the guest experience, with a focus on operational excellence and seamless travel experiences, new developments will be rolled out in the coming months. These include colour-coded car parks for easier navigation, a new signature aroma in Al Majlis to create a welcoming atmosphere befitting the VIP facility, and an advanced queue management system. 

The real-time monitoring system used at DXB helps the airport anticipate and prevent queues from building up across touchpoints, ensuring a smoother and more efficient journey for all guests. During H1, 98% of guests experienced less than 10 minutes of wait times at departure passport control and the same percentage waited less than 15 minutes at arrivals passport control.  95% of guests at departure security screening waited less than three minutes.

The new facility seamlessly and securely connects publicly accessible areas with the secured areas of the terminal, allowing guests to claim their luggage without the need to go through additional screening processes. This improvement enhances safety and reduces waiting times for guests, making the overall airport experience smoother and more efficient. 

The launch of this service exemplifies the strong collaboration between Dubai Airports and its service partners, including Dubai Police, Dubai Customs, and dnata.

Turning the world’s busiest international hub into a celebration of sportsmanship and cultural diversity, DXB Terminal 3's Family Zone transforms into a vibrant sporting arena. From 26 July to 11 August, travellers can dive into the action with activities like the bike sprint to success, football keep-ups challenge, and a basketball shootout. Compete with family or fellow travellers and stand a chance to earn bronze, silver and gold medals that come with exciting cash vouchers, ensuring that participants have even more reason to join in the fun.

“This summer, one of the world’s largest sporting events provides a platform to promote and celebrate international diversity, making it an ideal occasion for the world’s busiest international hub to align with,” said Michelle Lee, Vice President of Brand and Communications at Dubai Airports. “We’re committed to providing memorable experiences that resonate with our guests, and we eagerly await the joy and camaraderie the DXB Games will inspire.”

Adding to the celebrations, guests can enjoy live broadcasts of the international sports festival at various food and beverage outlets, which offer special menus to support the sporting cheer. This initiative further enhances the festive atmosphere, ensuring that travellers can enjoy the athletic spirit throughout their journey at DXB.

Situated in the vibrant passageway between Concourses B and C, this high-traffic area has been transformed into a vivid canvas showcasing the breathtaking beauty and diversity of wildlife. Fallows' images, often captured in extreme conditions, offer a unique and compelling artistic perspective as told from the coal face on the challenges facing biodiversity and security worldwide.

"Dubai Airports is a signatory of The Buckingham Palace Declaration and a member of the United for Wildlife Transport Taskforce," said Paul Griffiths, CEO of Dubai Airports. "We're dedicated to supporting global efforts to combat illegal wildlife trade and ensure a safer future for earth’s wildlife and biodiversity. This stunning exhibition reaffirms Dubai Airports' commitment to conservation and sustainability."

The exhibition is a visual journey told through two powerful lenses— 'The 11^th Hour' and ‘Moments in Time’. ‘The 11^thHour’ captures the beauty and fragility of endangered species, featuring awe-inspiring shots like the majestic flight of great white sharks and the poignant presence of Africa's last tuskers. ‘Moments in Time’ showcases the planet’s biodiversity through memorable moments in Fallows' career. Commenting on the exhibition, Fallows said, “If a picture is worth a thousand words, I hope the narrative conveyed through these photographs speaks volumes as to the magnificence of the iconic species we share our planet with. It has been my honour to spend a life in their company, and my duty to share this visual journey of creating awareness and inspiring hope through the art of photography.”

Adding an interactive element, guests can scan QR codes to learn more about the stories behind the photographs’ creation and how they can contribute to conservation efforts and protect our precious wildlife heritage. This innovative approach ensures the exhibition inspires and empowers visitors to take meaningful action. 
With its captivating visuals and urgent message, Chris Fallows’ wildlife exhibition at DXB promises to leave a lasting mark on all who experience it, fostering a deeper commitment and connection to our planet's incredible biodiversity.

• Emirates passengers can take advantage of the airline’s convenient home, early and self-check-in facilities, including city check-in options.
• flydubai passengers are advised to arrive at least four hours prior to departure.
• Guests flying with other airlines should aim to arrive at DXB no earlier than three hours before their scheduled departure time, utilising online check-in where available to save time.
• Familiarise yourself with your airline's baggage allowance and packing regulations. Avoid last-minute surprises by checking in advance.
• Save time at security screening by being prepared. Place metal items— watch, jewellery, mobile phone, coins, belt— in your hand luggage and follow the directed guidelines for carrying liquids, aerosols, and gels.
• Families with children over 12 can expedite the passport control process by using Smart Gates.
• Keep abreast of the latest travel regulations for your destination and ensure you have all necessary documents ready.
• Organise your travel documents in advance and weigh your luggage at home to avoid surprises at the airport and streamline your journey.
• Remember to pack spare batteries and power banks in your hand luggage.
• Farewell goodbyes should be exchanged at home.
• Use the Dubai Metro to get to and from the airport and between Terminals 1 and 3 to avoid road congestion.
• Access to the arrivals’ forecourts in both Terminals 1 and 3 is restricted to public transport and authorised airport vehicles only.

Paul Griffiths, CEO of Dubai Airports said since yesterday, ahead of its recovery schedule, DXB returned to its normal flight schedule and is back to operating around 1,400 flight movements a day.

“With roads in and around the airport 100% clear of water accumulation, our manpower, logistics and facilities are operating as usual again. To have the airport back up and running is no small feat. 2,155 flights were cancelled and 115 were diverted. We had to work closely with our airline partners and service providers to rework schedules, boost manpower and look after all those who had been disrupted. “I’m continuously amazed with the unwavering dedication of our Dubai Airports employees, airline partners, government agencies, commercial partners and service partners. It has been the most challenging adverse weather event we’ve had to navigate, and our people and partners worked tirelessly to keep the operation running and to assist our guests.”

31 flights were diverted to Dubai World Central (DWC) and by 19 April, all guests at the airport were successfully supported and continued onwards to complete their travel plans. Guest welfare remained a key priority throughout the disruption and although there were initial challenges in transporting supplies with road closures around DXB and DWC, over 75,000  food packs were delivered across both airports. 

“While certain challenges remain, including processing the baggage backlog, we’re working closely with our service partners but know there’s still more work to be done and once again thank guests for their patience while we work through this,” Griffiths added.  

“We’re deeply saddened by the ongoing impact of the heavy rainfall on affected communities and businesses across the UAE. We’re also supporting our own people who were badly affected by the weather and will continue to support wherever we can.”

As normal operations resume, guests should arrive at their terminal only three hours ahead of their flight departure time to avoid unnecessary congestion and facilitate smoother operations. 

“While this milestone was greatly anticipated, its official confirmation instils us with great pride. DXB is proud to uphold its status as the world's foremost international airport for an unparalleled ten years. Throughout this decade, DXB has surpassed many records and attained numerous milestones, from welcoming our billionth passenger to introducing new terminals and facilities, collaborating with numerous airlines to broaden connectivity to diverse global destinations, all the while enhancing every aspect of the airport experience for our guests. Our unwavering commitment to operational excellence has set new benchmarks, cementing DXB's position as a leading entity in global aviation. This remarkable achievement underscores Dubai's collaborative ethos. Our success owes much to the collective efforts of all service partners within the airport community and the broader aviation, travel, and tourism sectors. Together, we have bolstered Dubai's reputation as the premier destination, offering unparalleled travel experiences worldwide. As we look ahead, our focus remains clear. We are determined to maintain DXB's dominant position for the next decade and beyond. Through sustained collaboration and innovation, we are poised to shape the future of global aviation, ensuring DXB remains synonymous with excellence across every facet of the passenger journey.”

• Emirates passengers can take advantage of the airline’s convenient home, early and self check-in facilities, including city check-in options.
• flydubai passengers are advised to arrive at least four hours prior to departure.
• Guests flying with other airlines should aim to arrive at DXB no earlier than three hours before their scheduled departure time, utilising online check-in where available to save time.
• Families with children over 12 can expedite the passport control process by using Smart Gates.
• Stay informed about the latest travel regulations for your destination and ensure you have all necessary travel documents ready.
• Pre-weigh luggage at home, organise documents in advance, and be prepared for security checks to minimise stress and delays.
• Remember to pack spare batteries and power banks in your hand luggage.
• Farewell goodbyes should be exchanged at home, as only passengers will be permitted inside the terminals during peak periods.
• Utilise the Dubai Metro to get to and from the airport as well as between Terminals 1 and 3 in case of congestion on the roads.
• Access to the arrivals’ forecourts in both Terminals 1 and 3 is restricted to public transport and authorised airport vehicles only. Visitors picking up guests should utilise DXB’s designated car parks or valet services.

The event, held at DAC's gardens, aimed to raise awareness about autism and highlight Dubai Airports' ongoing efforts, together with its strategic partners, to create a smooth and accessible travel experience for all guests travelling through Dubai International (DXB). This initiative also underscores their support for Dubai’s journey towards becoming an Autism-friendly destination.

Majed Al Joker, Chief Operating Officer of Dubai Airports, said: “We’re committed to creating an inclusive journey for every single guest, because we recognise that we all experience the world differently. Through dedicated routes, the ongoing development of new products and services, and our collaboration with Dubai Autism Centre, we’re actively working to shape a more accessible and welcoming airport experience for all”.

Al Joker added: “This initiative aligns with Dubai Airports’ dedication to supporting UAE Vision 2021 and Dubai Plan 2021, which aim to establish the Emirate as the world’s leading disability-friendly city”. 

DXB has implemented a range of initiatives for People of Determination with visible and non-visible disabilities. These initiatives include a pre-travel planner and a dedicated accessible route through the airport. This prioritised route facilitates a smoother journey through check-in, passport control, security checkpoint, and boarding for guests wearing the internationally recognised sunflower lanyard. 

Mohammed Al Emadi, Director General of the Dubai Autism Centre, said: “We would like to thank Dubai Airports for joining our kids in a special sunflower planting event to mark World Autism Day. Planting sunflowers goes beyond raising awareness for autism; it's a powerful symbol of our collective effort to build an inclusive community that embraces and empowers individuals with autism.”

Participants in the event, including representatives from Dubai Police, Dubai Customs, the General Directorate of Residency & Foreigners Affairs (GDRFA), Dubai Corporation for Ambulance Services (DCAS), Emirates, flydubai, Saudia, dnata and Dubai Duty Free, planted sunflowers, reflecting a shared commitment to creating a more inclusive environment for individuals with autism and their families.

DXB was certified as Autism-friendly in November 2022 and is the first international airport to earn a certified Autism Centre (CAC) designation awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES).

The stunning design, created by Moza Al Mheiri, a talented Emirati member of the Dubai Airports design team, was inspired by the rich heritage and timeless charm of Dubai's bustling streets. Drawing inspiration from traditional patterns, the design brings to life the narrow, winding alleys, iconic architecture, and vibrant cultural elements.

Dubai Airports, in collaboration with Alokozay, is distributing iftar meals and warm beverages to nearly 60,000 guests across DXB’s terminals throughout the holy month of Ramadan. An annual tradition at DXB for many years, this initiative serves as a testament to Dubai Airports' dedication to prioritising the convenience and comfort of guests, while also underscoring its commitment to their wellbeing during this holy month.

Majed Al Joker, Chief Operating Officer of Dubai Airports, said: "We’re proud to uphold this annual tradition. These beautifully crafted boxes, designed by our Emirati colleague, are an expression of our Arabian hospitality, extending Dubai's warmth and the essence of the holy month to guests passing through DXB."

In addition to the iftar boxes, DXB’s concessionaires are offering special Ramadan deals and menus, enriching the culinary experience for guests arriving at and departing from DXB.

Majed Al Joker, Chief Operating Officer of Dubai Airports said: “This novel airside initiative underscores our commitment to promoting inclusivity and cultural understanding. It’s truly heart-warming to witness employees from varied backgrounds and cultures come together to celebrate the spirit of Ramadan and showcase the many ways DXB can create memorable and enjoyable experiences.” 

“By creating this inclusive event, we celebrate the values of empathy, compassion, and unity that resonate across all communities, fostering a stronger sense of camaraderie and mutual respect among our team members.” 

As the iftar approached, teams across Dubai Airports gathered to craft a visually captivating table adorned with traditional Ramadan treats—dates, fruits, sweets, and refreshing beverages. The collaborative effort fostered a shared sense of purpose for the special occasion, enhancing the overall experience.

The iftar unfolded with the setting sun, transforming the elegantly arranged table into a welcoming space to connect, share stories, and forge bonds with colleagues from across the business. 

As DXB continues to lead the way in creating unique and memorable travel experiences, the intimate iftar gathering reflects Dubai Airports’ dedication to nurturing unity and inclusivity, a testament of the company’s commitment to creating meaningful experiences for everyone who crosses through the airport’s doors.

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai said: “DXB's spectacular performance in 2023 is a resounding testament to the visionary leadership and determination of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to achieve growth and excellence across sectors, surmounting all challenges along the way. This exceptional performance underscores Dubai's emergence as the world’s most popular tourism destination and its pivotal role in global commerce and trade, facilitated by the unmatched connectivity, aviation capacity and logistics infrastructure that has been built steadily over the years under His Highness’s leadership.”

“Dubai is setting new benchmarks in passenger experience with excellence levels and innovative technologies that constantly redefine airport services. Consistent with the goal of the Dubai Economic Agenda D33 to consolidate Dubai’s status as one of the world’s top three cities for tourism and business over the next decade, the city continues to grow rapidly as a global aviation hub and the world’s preferred gateway for international travellers. As we celebrate these accomplishments, we remain committed to further enhancing Dubai's leading position on the global stage.”

His Highness noted that Dubai Airports, led by His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, Chairman of Dubai Airports, and Chairman and Chief Executive of Emirates Airline and Group, has introduced strategic initiatives and made vital investments in infrastructure, technology, and customer service to place Dubai at the forefront of global aviation growth.

Paul Griffiths, CEO of Dubai Airports said, "I am incredibly proud of everyone at Dubai International, for their dedication and relentless pursuit of excellence, which has propelled us to break many of our own records. 2023 was an exceptional year and is a testament to our unwavering commitment to operational excellence, efficiency, innovation and delivering exemplary guest experience. This translated to DXB achieving its highest internal engagement scores – a reflection of our commitment to fostering a collaborative culture, where every contribution is valued and every employee is empowered to their full potential. I want to express my gratitude to our dedicated team, the heartbeat of our organisation, and to our partners whose, collaborative work was instrumental in achieving these milestones. 

“Looking ahead, we're renewing our commitment to collectively enhance the airport experience for our all our guests by launching significant projects to refurbish facilities at DXB and fortify our infrastructure for future growth. DXB remains firmly positioned as a global leader, setting the gold standard for exceptional guest experiences and international aviation excellence.”

Traffic figures 
In 2023, DXB witnessed a surge in guest numbers, reaching a total of 86,994,365, an impressive year-on-year increase of 31.7%. Just under a per cent higher than the guest numbers recorded in 2019 (86.4 million), the numbers were driven by robust growth in the second half of the year during which the airport recorded a total of 45.4 million guests. 
With 7.8 million guests, December was the busiest month in the fourth quarter during which the airport welcomed a total of 22.4 million guests, a year-on-year growth of 13.8% compared to Q4 of last year. Q3 remained the quarter with the highest traffic since 2019 with 23 million guests while August, with 7.9 million guests, was the month with the highest traffic. 
As of the latest data for 2023, DXB is currently connected to 262 destinations across 104 countries through 102 international carriers.

Operational excellence and guest experience 
DXB processed an impressive total of 77.5 million bags in 2023, making it the highest volume of bags managed during a calendar year at the airport. Despite 24.6% year-on-year increase in baggage volume, DXB maintained its unmatched success rate of 99.8%, with only 2.4 mishandled bags per 1,000 passengers.
More than 95% of guests experienced less than seven minutes of waiting time at departure passport control while the average waiting time at security check on departures was less than four minutes for 97.5% of guests.
In ACI World’s globally recognised Airport Service Quality (ASQ) programme, DXB scored  4.44, the highest result achieved by the airport to date, reflecting the hub’s commitment to continuously enhance guest satisfaction, business performance and airport service quality. 

Top country destinations
India claimed the top spot among destination countries with traffic totalling 11.9 million guests, followed by KSA with 6.7 million guests and the UK with 5.9 million guests. Other country markets of note include Pakistan (4.2 million), the US (3.6 million), Russia (2.5 million), and Germany (2.5 million).

Top destinations
London retained its position as the top destination with 3.7 million guests, followed by Riyadh with 2.6 million guests, Mumbai with 2.5 million guests. 

Cargo
In 2023, DXB handled cargo totalling 1,805,898 tonnes, showing a slight decrease of 4.5% compared to the previous year. Cargo volumes registered a growth of 20.4% year-on-year in the fourth quarter to reach 506,018 tonnes.

Flight Movements
The double-digit increase in guest numbers during the year continued to reflect in flight movements at the hub which totalled 416,405 in 2023, the highest ever total movements recorded at DXB, and up 21.3% year-on-year.  

Outlook
Initial forecasts indicate that in 2024, DXB is anticipated to receive 88.8 million guests, putting the hub within striking distance of its previous all-time high record of 89.1 million guests set in 2018.

Responding to DXB’s open call for Valentine's proposals, Dmitry and Anastasiia seized the opportunity and emerged as the fortunate couple chosen to take centre stage above DXB's Concourse B. Their journey began on a serendipitous New Year's Eve in Dubai, with Anastasiia visiting as a tourist. Meeting Dmitry at a restaurant, they fell in love almost instantly, and Anastasiia intentionally missed her flight back to Russia, choosing to stay with Dmitry. Now, their meet-cute reaches its pinnacle on Valentine's Day.

From the exclusive setting to the surprise proposal, DXB spared no effort in ensuring Dmitry and Anastasiia’s love story took flight. Her 'Yes!' was just the beginning of their journey that included a one-day staycation at a decorated suite, courtesy of the DXB Hotel. 

This proposal epitomises the collaborative efforts from all entities across the DXB community, showcasing the spirit of teamwork from conceptualising the idea to bringing it to fruition. 

Michelle Lee, Vice President of Brand and Communications at Dubai Airports, said: “At DXB, we are committed to providing our guests with memorable experiences and this being the first time anyone has ever proposed on an airport’s rooftop, we wanted to showcase it through our award-winning social media channels. We’re thrilled to have been a part of their story (and that Anastasiia said yes!).

The opening ceremony welcomed distinguished guests, including Minister Patrick O’Donovan TD, Alison Milton, Ambassador of Ireland to the UAE; Paul Griffiths, CEO at Dubai Airports; Colm McLoughlin, CEO and EVC of Dubai Duty Free, Members of the Irish Business Council Dubai, as well as senior members of the airport business community. 

Adding to the celebration was a captivating performance by Irish singer-songwriter Conleth McGeary, and the unveiling of specially commissioned art, including pieces by Seamus Connolly and Anna McKeown.

Reflecting on the occasion, Eugene Barry, EVP of Commercial at Dubai Airports, said, "This latest and unique hospitality concept marks the continuation of Dubai Airports’ continuous strategy to provide a superior experience to guests at our airport. O’Regan’s pays tribute to Brendan O’Regan’s pioneering legacy, while enriching our existing range of services."

Calling All Love Stories: We're on the lookout for the most swoon-worthy tales that deserve to be celebrated in the grandest of ways. Send yours to socialmedia@dubaiairports.ae. 

DXB, Because: From tearful reunions to heart-pounding goodbyes, love takes flight at DXB every day. This Valentine's Day, we're turning up the romance dial to show the world that DXB is where love stories reach new heights!

Propose Like a Pro: We’ll help orchestrate a once-in-a-lifetime surprise for your partner against the stunning backdrop of the city's skyline, so the answer to your question is the loudest “Yes!”.  Keep the celebration going and make the most of a one-day staycation at a decorated suite at the DXB Hotel, on us.  

Details for the Romantically Inclined*

• This exclusive opportunity is open to UAE residents or international travellers departing from Dubai International (DXB) Terminal 3 on 10 February 2024, before 5 PM. 
• The proposing partner's submission implies consent for filming and sharing the couple's journey through the airport and rooftop proposal on Dubai Airports' communication channels.
• The last day to send your submissions is 30 January 2024.

^{*Terms & Conditions: *Dubai Airports Corporation (“Dubai Airports”) retains the authority to modify or cancel the competition. Participation is limited to UAE residents or those departing from Dubai International Airport Terminal 3 on 10 February before 5 PM. Further terms and conditions apply and will be communicated to the winner.}

Majed Al Joker, Chief Operating Officer at Dubai Airports, said: “On behalf of our entire DXB community, we are incredibly proud of this achievement and recognition. It’s a testament to our unwavering commitment to providing an inclusive travel experience for all our guests – including those with hidden disabilities – has been recognised. In line with UAE Vision 2021 and Dubai Plan 2021 for the Emirate to be the world’s leading disability-friendly city, we’re dedicated to promoting the inclusion of all guests and creating an airport environment where everyone feels welcomed and supported. It’s an honour to work closely with the Department of Economy and Tourism (DET) and IBCCES team to address challenges in this area.”

He added: “Our success in this endeavour is a result of collaborative efforts with our strategic partners in the airport community, including government entities, airlines and service partners, to deliver a seamless experience for all our guests from kerb to boarding gate.”

Essa Bin Hadher, General Manager at Dubai College of Tourism, commented: “The road to a fully accessible destination is reliant on the continued support of our stakeholders and partners, who contribute to enriching the visitor experience from their moment of arrival in the city until their departure. Dubai International Airport is the first touchpoint in the traveller journey, therefore, this achievement is a huge step towards our accessible goals. At Dubai College of Tourism, we provide accessible training to stakeholders across the tourism ecosystem, via our Dubai Way training platform designed to provide individuals employed in tourist-facing roles with the knowledge and skills to ensure the best level of customer service to People of Determination. This autism-friendly recognition for Dubai International Airport is further evidence that under the guidance of our visionary leadership, inclusivity and accessibility will remain at the heart of Dubai’s tourism strategy, aligned with the Dubai Economic Agenda, D33, to further consolidate Dubai's status as one of the top three global cities for business and leisure.”

The International Board of Credentialing and Continuing Education Standards (IBCCES) awards the Certified Autism Center™ (CAC) designation to recognise organisations committed to understanding and accommodating the needs of autistic and sensory-sensitive individuals. The airport's accomplishment is a pivotal achievement in Dubai's city-wide initiative, led by the Department of Economy and Tourism (DET), working to establish the city as a Certified Autism Destination™ (CAD). IBCCES grants this designation to communities offering a diverse range of autism-certified accommodations, leisure, and entertainment options that can foster a more welcoming environment for autistic guests, those with sensory sensitivities, and their families.

Dubai International (DXB) received the certification following a thorough on-site assessment of all three terminals conducted by IBCCES. During the assessment, IBCCES experienced the tailored services introduced by the Sunflower Lanyard Programme.  The programme discreetly identifies and assists POD guests and grants access to prioritised routes for check-in, passport control, security checkpoints, and boarding, which can be availed when wearing a sunflower lanyard. Specially trained Guest Experience Ambassadors and employees wearing a sunflower pin are also always readily available to assist and support POD travellers throughout their airport journey. 

Complementing this and introduced as part of its ‘We all meet the world differently' initiative, launched in 2022, a bespoke hidden disability service training and awareness programme was curated and delivered to 33,000 airport staff across DXB service providers to enhance their knowledge and understanding of visible and non-visible disabilities.   Additionally, a travel planner was introduced to provide a step-by-step visual guide for passengers with hidden disabilities, to help them navigate the airport before their journey.  Complimentary two-hour parking, specialised assistance at customs and immigration, dedicated taxis, and wheelchair services are all integral to DXB’s POD service offering.  

“We're proud to partner with Dubai Airports, supporting its commitment to inclusive travel experiences," stated Myron Pincomb, IBCCES Board Chairman. "This certification reflects the airport operator's dedication to exceptional service and aligns with Dubai's vision for a more accessible city. Through our partnership, we empower airport staff with skills and tools to create a more welcoming environment for autistic and sensory-sensitive travellers, contributing to an enhanced travel experience for all."

IBCCES has been the leader in cognitive disorder training and certification for healthcare, education, and corporate professionals around the globe for more than 20 years. IBCCES is the only global credentialing board providing travel and entertainment organisations with training and certification from subject-matter experts and autistic self-advocates, and other resources, as well as long-term support that helps them understand how to better accommodate and assist autistic or sensory-sensitive visitors and their families. 

IBCCES also created AutismTravel.com, a free online resource for families that lists certified destinations and connects families to other resources and each other. Each destination listed on the site has met the CAC requirements.

As the festive season gets underway, hundreds of thousands of travellers are expected to take to the skies to reunite with family and loved ones, indulge in holiday getaways or explore exciting new destinations.

At the heart of it all Dubai International (DXB), the world’s most connected and biggest international airport, is primed for peak season, ready to facilitate a diverse range of offerings this holiday season.

DXB will welcome an estimated 4.4 million passengers through its doors between December 15 and December 31, with the average total daily traffic reaching 258,000. The hub is preparing for an exceptional spike in guest numbers on Friday, December 22, the busiest day for the airport, welcoming an estimated 279,000 passengers.

As Dubai continues to cement itself as a popular destination during the winter, a surge in arrivals is anticipated to hit during the last two weekends of the year, with half a million passengers – mainly comprising point to point traffic, expected to arrive over six days from December 22 to 24, and from December 29 to 31.

Whether departing to go home for the holidays, arriving in Dubai to celebrate the festive season or simply passing through, Dubai Airports aims to provide guests with a truly memorable experience.

Across Terminals 1, 2 and 3, the airport will host a series of activities, from a 3D photo opportunity in a giant snow globe and visits form a range of festive performers who will be handing out chocolates and other gifts, to the chance for little travellers to meet Santa and his elves and receive special presents.

“We welcomed new airlines and additional flights at DXB at the start of the winter to help attract a growing number of visitors to Dubai and connect them to even more cities. With the holiday spirit in full swing,  we’re prepared for this travel peak – your passport to a memorable experience. Backed by a state-of-the-art airport operations control centre, our dedicated teams across DXB are committed to making the festive travel experience cheerful and bright. Working closely with our partners to ensure your holiday travel is truly magical, we hope the added festive-themed activities will add a touch of wonder to their experience at DXB,” said Essa Al Shamsi, Senior Vice President of Terminal Operations at Dubai Airports.

Here are DXB’s top tips to beat the festive rush.

• If you’re flying with Emirates, use the airline’s convenient home, early and self-service check-in facilities as well as a city check-in option at ICD Brookfield Place in the DIFC area in Dubai and the dedicated facility in Ajman.
• flydubai passengers should arrive at least four hours before their departure time.
• If you’re travelling with other airlines, arrive at DXB no earlier than three hours before the scheduled departure time. Use online check-in where available to save time.
• Families with children over the age of 12 can use Smart Gates to speed up the passport control process.
• Be aware of the latest travel regulations for the destination you’re travelling to, and be prepared with all the necessary travel documents.
• Weigh luggage at home, assemble documents in advance and be prepared for security checks to minimise stress and delays.
• Properly pack spare batteries and power banks in your hand luggage.
• Say your goodbyes at home as only passengers will be allowed inside the terminals during peak periods.
• Use Dubai Metro to get to and from the airport’s Terminals 1 and 3. Metro operating times are generally extended during festive holidays and peak periods at DXB. 
• Dubai Airports and the Road and Transport Authority have urged motorists to use alternate routes as the Airport Road leading to Terminal 1 and Terminal 3 is expected to experience congestion during peak hours during the busy travel period.
• Access to the arrivals’ forecourts in both Terminals 1 and 3 is limited to public transport and other authorised airport vehicles only. Those visiting the airport to pick-up guests should use DXB’s designated car parks or valet services.
• Once at the airport, enjoy DXB’s world class facilities – including restaurants, duty free shopping, hotel and exclusive lounge access before their flight.

The two-year programme, a collaborative effort with various stakeholders placing community engagement at its core, has steadfastly advanced initiatives to foster an inclusive environment across Dubai International (DXB). This aligns with Dubai's vision to be the world’s leading disability-friendly city, ensuring a barrier-free community that empowers and welcomes all People of Determination (POD) travellers with hidden disabilities.

Majed Al Joker, COO of Dubai Airports, said, “As we celebrate the success of our comprehensive programme, we are humbled by the transformative impact it has had on our guests. Dubai Airports remains resolute in our pursuit to create an environment where every individual, regardless of their abilities, feels empowered and welcomed."

The programme includes tailored services— the Sunflower Lanyard Programme discreetly identifies and assists POD guests, granting access to priority lanes and an autism-friendly route prioritising check-in, passport control, security checkpoints, and boarding. Complementing this, the launch of a travel planner offers a step-by-step visual guide for passengers with hidden disabilities to navigate the airport seamlessly. 

A bespoke hidden disability service training and awareness programme was curated and launched, targeting 33,000 airport staff across DXB service providers to enhance their knowledge and understanding of visible and non-visible disabilities. Additionally, complimentary two-hour parking, specialised assistance at customs and immigration, dedicated taxis, and wheelchair services— marked significant milestones in DXB’s commitment to making tourism accessible for all.

DXB customised its airport amenities to meet the distinctive requirements of POD, significantly enhancing their travel experience. To introduce these new services and familiarise guests and their families with the airport environment, the operator synchronised multiple 'Travel Safari' tours in collaboration with specialised centres. Offering a hands-on walkthrough, these tours guided participants through essential airport procedures, from check-in to boarding, enabling them to experience the airport environment before their travel date. 

Savita, mother of Eshan Akash, a student at the Dubai Autism Center, commended the positive impact of DXB's amenities. She commented, “There are many things which POD experience when they are travelling. It’s very difficult for them to express and that’s why anxiety can bring out unpleasant behaviours. In that way, a quiet dedicated sensory area where they can regulate their sensory needs is very important. I’m amazed at DXB, their staff awareness, training and how dedicated they are in understanding our needs. This is the standard I think the world should follow and DXB is now going to be a benchmark for all POD. How we experienced the check-in, baggage claim and boarding gate, it was beyond my expectations.”

Recent partnerships with the Dubai Autism Center, receiving the Autism-Friendly Certificate, and the recognition of Accessibility Accreditation from the Airports Council International (ACI) have solidified Dubai Airports’ commitment to creating a safe, accessible, and empowering airport experience for all.

The operator is working closely with partners and stakeholders on the second phase of the rollout for more innovative solutions, including connected airports, lounges, quiet rooms, and continued airport safari tours.