Double win for Dubai Airports at the 2019 Aviation Business Awards
October 10, 2019 - Dubai, UAE: Recognised for innovation and continued commitment to passenger experience, Dubai Airports was honoured with awards for Tech Innovation of the Year and Airport of the Year at the 2019 Aviation Business Awards, held in Dubai last night.
The Tech Innovation award was accepted by the Business Technology and Airport Operations Control Centre teams responsible for the delivery and implementation of realtimeDXB, a bespoke cloud-based platform with the ability to gather and visualise data generated by more than 50 operational systems across Dubai Airports and partners at DXB. The platform is an information-sharing and decision-support system that provides wide operational situational awareness for all users, enabling real-time decision-making to constantly improve delivery of efficient operations and the best possible passenger journey.
As the world’s busiest international airport, welcoming over 89million passengers in 2018, Dubai International (DXB) was recognised by industry peers for the efforts made to ensure a seamless and enjoyable customer journey. As well as the technology implementations, in 2019 Dubai Airports also announced its commitment to transforming the customer experience with the launch of brand DXB, creating a destination within a destination and a place where travellers want to spend time.
Accepting the award for Airport of the Year on behalf of Dubai Airports was Michael Ibbitson, EVP Technology & Infrastructure and Anita Mehra, SVP Communication & Reputation. The award for Tech Innovation of the Year was received by Damian Ellacott, VP Airport Operations Control Centre and Lloyd Gozzett, VP Customer Success.